Sales and refunds

Sales and Refunds

All Credit card transactions are handled on Secure Payment Servers by our payment partner PayPal ®.

Privacy Statement

1. Your personal information will never be shared with outside parties except for the company that processes your information when handling your payment transaction.
PayPal is our payment partner who collects this information. PayPal’s payment systems achieves optimum levels of security and state of the art encryption techniques so your privacy will be guaranteed.

2. If you do not have a PayPal account you can pay with all major credit cards such as Delta, Visa, Mastercard and American Express via PayPal’s secure online transaction server.

3. As soon as we have received your order we will send it the next business day by priority mail. Our European customers will receive the goods within 3 to 5 working days. For our international customers this can take up to 5 to 7 working days. You will get an e-mail confirming your payment and shipment.

4. Marañon Hammocks accepts no responsibility for damages to goods, direct or indirect of any kind, which can occur during shipping and/or transport.

5. If you receive damaged goods please contact us immediately by phone and e-mail us a photo of the package and the goodsl. You will get the product returned with exception of any items, which are currently not in stock. 

6. Within 7 days from receiving your product there is a possibility of exchanging the product. Exchange is only possible if the goods are returned undamaged. 
Only the shipping costs that will be made for the exchanged goods will be charged.

7. If you want to exchange a hammock or hammock chair you need to inform Marañon Hammocks as soon as possible within the period of seven (7) days after you have received the product. Contact us as soon as possible in case you want to exchange the hammock or hanging chair because of possible damage (not caused by shipment) and return the product by pre-paid mail and we will send you another model.

8. Products which are not in stock, can be put on “Backorder” and will be sent to you as soon as possible when they’re back in stock. Please contact us for more information if you want an item that is not in stock at the moment.

9. The policies, regulations, procedures, and fees in this catalog are subject to change without prior notice.

Ordering can be done by: 

Post address: Marañon Hammocks, 
Aalsmeerderweg 103c, 
1432cj Aalsmeer, The Netherlands
Chamber of Commerce: NL006052265B01

Via Internet (creditcard): 
24 hours a day, 365 days a year.
Fax: +31 297 362 305  ; 24 hours a day, 
365 days a year.
Telephone: +31 20 6225938 ; 
7 days a week from 10.00 – 17.00 hrs. Central European time

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